Refund & Return Policy – Shopacqua.com

Last Updated: 01/05/2026

This policy is in accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

1. Eligibility for Returns

We accept returns only in the following cases:

  • Product is damaged during transit

  • Wrong product delivered

  • Missing items in order

To be eligible:

  • Request must be raised within 48 hours of delivery

  • Product must be unused, unopened, and in original packaging

2. Non-Returnable Items

Due to hygiene and authenticity concerns, we do not accept returns for:

  • Opened or used perfumes

  • Products with tampered seals

  • Decants/samples (if applicable)

  • Change of mind

3. Return Process

To initiate a return:

  1. Email us at [Insert Email] with:

    • Order ID

    • Unboxing video (mandatory for claims)

    • Photos of product

  2. Our team will verify and respond within 48 hours

  3. Reverse pickup will be arranged (if approved)

4. Refund Policy

  • Refunds are processed after inspection of returned product

  • Timeline: 5–10 business days after approval

  • Mode: Original payment method or store credit

For COD orders:

  • Refund via bank transfer or store credit

5. Cancellation Policy

  • Orders can be cancelled only before dispatch

  • Prepaid refunds processed within 5–7 business days

6. Replacement Policy

  • Replacement is offered only if the same product is available

  • Otherwise, refund or store credit will be issued

7. Fraud Prevention & Fair Usage

We reserve the right to:

  • Reject claims lacking proof

  • Block accounts with excessive return requests

  • Deny refunds in case of policy abuse

8. Contact for Returns

  • Email: acqua@acquaperfumes.com

  • Phone: +91 9323786999