Contact Us – Shopacqua.com

We’re here to help. Whether you have a question about your order, need fragrance recommendations, or want support with a return, feel free to reach out to us.

Customer Support

Email: acqua@acquaperfumes.com
Phone / WhatsApp: +91 9323786999

Support Hours:
Monday – Sunday: 11:00 AM – 9:00 PM
Sunday & Public Holidays: Closed

We aim to respond to all queries within 24–48 hours.

Order & Return Support

For faster assistance, please include the following details in your message:

  • Order ID

  • Registered Email / Phone Number

  • Clear description of your issue

  • Photos or unboxing video (for damaged/wrong product claims)

Business & Partnerships

For collaborations, wholesale inquiries, or brand partnerships:

Email: acqua@acquaperfumes.com

Grievance Redressal (As per Indian E-commerce Rules)

In accordance with applicable laws, including the Information Technology Act and Consumer Protection (E-Commerce) Rules:

Grievance Officer: Mr. Sanket Khaire
Email: acqua@acquaperfumes.com
Address: 101 Landmark Bldg, 136 Hill Road, Bandra W Mumbai 400050.

  • शिकायत (complaints) will be acknowledged within 48 hours

  • Resolution timeline: within 30 days from the date of complaint

Registered Office Address

Acqua Perfumes
101 Landmark Bldg, 136 Hill Road, Bandra W
Mumbai Maharashtra 400050
India

Stay Connected

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Need Help Choosing a Fragrance?

Our team can help you find the perfect scent based on your preferences, budget, and occasion. Just message us on WhatsApp or email us—we’ll guide you.

Important Notes

  • We do not guarantee immediate responses on weekends or holidays

  • For return/refund requests, please refer to our Refund & Return Policy

  • Please avoid sharing sensitive payment information over email or WhatsApp

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