Terms of Service – Shopacqua.com

Last Updated: 01/05/2026

1. Introduction

This website, Shopacqua.com (“Platform”), is owned and operated by Acqua Perfumes, having its registered office at 101 Landmark Bldg, 136 Hill Road, Bandra W, Mumbai 400050.

By accessing or using the Platform, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and other policies.

2. Legal Compliance (India-Specific)

This Platform complies with applicable Indian laws including:

  • Information Technology Act, 2000

  • Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020

We operate as an e-commerce entity and act as a seller of goods listed on the Platform.

3. User Eligibility

You represent that:

  • You are competent to contract under the Indian Contract Act, 1872

  • You are at least 18 years of age

  • All information provided by you is accurate and complete

4. Account Responsibility

If you create an account:

  • You are responsible for maintaining confidentiality of login credentials

  • You accept responsibility for all activities under your account

  • We reserve the right to suspend or terminate accounts for misuse

5. Product Information & Authenticity

  • We strive to ensure all perfumes sold are 100% genuine and sourced from authorized distributors or parallel import channels

  • Product images are for illustrative purposes only

  • Batch variations, packaging differences, or reformulations by brands are not defects

6. Pricing, Payments & Billing

  • Prices are listed in INR and inclusive/exclusive of GST as specified

  • We comply with applicable GST regulations

  • In case of pricing errors, we reserve the right to cancel orders and issue refunds

  • Accepted payment methods include prepaid, UPI, cards, wallets, and COD (if applicable)

7. Order Acceptance & Cancellation

  • An order is considered accepted only after dispatch

  • We reserve the right to cancel orders due to:

    • Stock unavailability

    • Payment failure

    • Suspected fraudulent activity

  • Users may cancel orders only before dispatch

8. Shipping & Delivery

  • Delivery timelines are indicative, not guaranteed

  • We comply with fair trade practices under Indian consumer law

  • Risk transfers upon delivery confirmation (OTP/signature/delivery status)

9. User Obligations

You agree not to:

  • Violate any applicable law

  • Use the platform fraudulently

  • Post false reviews or misleading content

  • Interfere with website security

10. Liability & Disclaimers

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages

  • We are not responsible for:

    • Allergic reactions (users should check ingredients)

    • Misuse of products

  • Our liability is limited to the value of the product purchased

11. Intellectual Property

All content (logos, images, text) is owned by Shopacqua.com or its licensors and protected under Indian IP laws.

12. Grievance Redressal (Mandatory under Indian Law)

In compliance with the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer Details:

  • Name: Mr. Sanket Khaire

  • Email: acqua@acquaperfumes.com

  • Address: Acqua Perfumes, 101 Landmark Bldg, 136 Hill Road, Bandra W, Mumbai 400050.

Complaints will be acknowledged within 48 hours and resolved within 1 month.

13. Force Majeure

We are not liable for delays or failures caused by events beyond our control (natural disasters, strikes, pandemics, etc.).

14. Governing Law & Jurisdiction

These Terms are governed by Indian law. Courts in Mumbai shall have exclusive jurisdiction.

15. Amendments

We reserve the right to update these Terms at any time. Continued use constitutes acceptance.